1. Introduction

At BCK Knives, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer a return and refund policy in accordance with UK consumer law. Please read the following policy carefully.

2. Returns

• Eligibility: You can return your items within 14 days of receiving your order. The item(s) must be in unused, unopened, and resellable condition to be eligible for a return. Please ensure that items are returned in their original packaging.
• Non-returnable Items: For hygiene reasons, certain products such as personalized items, sharpened blades, or custom-made items cannot be returned unless they are faulty or damaged.
• Return Process: To initiate a return, please contact our customer support team at [Your Support Email] with your order number and the reason for the return. We will provide you with return instructions and a returns authorization.

3. Refunds

• Refund Eligibility: If your return is accepted, we will process your refund to the original payment method. Shipping fees are non-refundable, and the cost of return shipping is your responsibility unless the item was faulty or an error occurred on our part.
• Processing Time: Once we receive the returned item(s), please allow up to 14 working days for us to inspect the goods and issue your refund. The refund will be processed back to the payment method you used for the purchase.
• Damaged or Faulty Goods: If your item is damaged or faulty upon arrival, please contact us within 48 hours of receiving your order. We will offer you the option of a replacement or a full refund, including shipping costs.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

5. Cancelling an Order

• If you wish to cancel your order, you must contact us immediately, preferably before the item has been dispatched. Once the order is shipped, you will need to follow the return process outlined above.
• If the order is cancelled before shipment, we will issue a full refund.

6. Returns Address

Please send all returned items to the following address: 64 Nile Street , London N1 7SR
(Please include your order number and a brief note explaining the reason for your return.)

7. Consumer Rights

As a UK-based customer, you have the right to a 14-day cooling-off period in which you can return the product for a full refund under the Consumer Contracts Regulations. This period begins from the day you receive the goods.

8. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us.